FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?

KakiLorry offers various kind of Payment Methods as shown below :-
1. Credit Card
Via ipay88 (Visa or Mastercard / Internet Banking)


2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
Bank Account : 5120 8052 4097

Account Name : Rotrans International Sdn. Bhd.

After making payment, kindly send us the details below:
Bank Name :
Banking Date :
Banking Time :
Banking Reference No. :
Total Amount Paid :
Your Order No. :

You may scan and email us the above info. to [email protected]

Note: Your purchased products will not be delivered until we have obtained this confirmation.



Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.
- Please send an email to [email protected] with the message titled “Request to cancel order” to inform us about the order cancellation.
- Orders that have beens shipped or in shipping progress cannot be cancelled.


 

Q. What is the product's transaction currency?
All products transaction currency will be done in RM (Ringgit Malaysia).

 

Q. How long does the delivery usually takes?
Delivery will take approximately 10 to 15 working days under normal circumstances.

 

Q. I still have doubts!
We are sorry to hear that we are unable to clear your doubts in the FAQ page. Please send an email to [email protected] for further assistance.